Apple Launches Free Repair Program for Faulty MacBook Keyboards

Following onslaught of customer complaints, culminating in online petitions and class-action lawsuits, Apple has acknowledged that small percentage of 2015-2016 MacBook and 2016-2017 MacBook Pro keyboards are susceptible to becoming stuck or breaking.  Apple or Apple authorized service provider will service MacBook and MacBook Pro keyboards, free of charge the company said.. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard... While the new design is intended to Apple's laptop keyboards 40 percent thinner while reducing the amount of key travel for improved typing comfort, that, as result, the keys can feel sticky, that letters or characters can fail to appear when the key is pressed, or that keys can even repeat unexpectedly.. By easily getting stuck in the small crevices surrounding each key, Moreover, due to this new Butterly design, dust and debris particles have proven to further complicate matters— leading to the inoperability, according to user complaints.. Models eligible to partake of Apple's new repair program include the 2015, 2016, and 2017 12-inch MacBooks, and the 2016 and 2017 MacBook Pros with or without OLED Touch Bar.. Service requests can be initiated by bringing MacBook or MacBook Pro into Apple retail store or Apple Authorized Service Provider to receive repairs free of charge, with the type of service to be determined after the keyboard has been examined in person, .. The company is extending the offer to eligible customers for up to four-years from the original date of purchase, making this one of Apple's longest-lasting product repair programs in recent years. .  Apple further noted that customers who've already paid out-of-pocket to repair their MacBook or MacBook Pro keyboards may be eligible for refund. This is Apple's second worldwide repair program launched within the last 12-months, following he admission back in December 2017 to slowing down iPhone models with aging batteries — resulting in replacement program for affected devices..  Read more